Cancellation, Deposit & Appointment Policy
before booking your appointment.
72-Hour Notice (All Clients): Cancel or reschedule at least 72 hours before your appointment to avoid fees.
Members: Must cancel or reschedule at least 48 hours in advance.
Within 24-72 Hours: A 50% fee of your scheduled services will be charged.
Less Than 24 Hours: A 100% fee of your scheduled services will be charged.
Canceling on Tuesday before 2 PM: No fee.
Canceling on Thursday at 3 PM: 50% of the service total will be charged.
Canceling on Friday morning or missing the appointment: 100% of the service total will be charged.
Changes to your booked services during your appointment (e.g., deciding to remove a service) will result in a 50% charge for the canceled services.
Example: If you booked legs, Brazilian, and underarms but decide at your appointment to only get a Brazilian, you’ll still be charged 50% of the canceled legs and underarms services.
If you arrive late and there isn’t enough time to complete all your booked services, you’ll still be charged
in full for the original services scheduled.
Deposits are non-refundable and transferable once to another appointment within 30 days of the original appointment date.
To transfer your deposit, rescheduling must occur at least 48 hours in advance
In-Person Rebooking: No deposit is needed; a card will be securely held on file for future bookings.
Online or Contact-Based Rebooking: A deposit is required to secure your appointment.
Example: If your appointment was scheduled for January 10th but you reschedule on January 7th, your deposit can transfer to your new appointment anytime before February 9th.
No-shows will not be allowed to rebook future appointments.
All outstanding balances must be cleared before booking any future services.
Last-minute cancellations, no-shows, and service adjustments significantly impact both my schedule and other clients who could have filled that appointment time. These policies allow me to prepare fully for your appointment and provide the high-quality care and experience you deserve.
understanding, support, and respect
for these policies. They help me continue to show up fully prepared and dedicated to serving you.
If you have any questions or need clarification, feel free to
Contact Me.
I look forward to seeing you soon!
Zularie Montiel
Zera Haus
(407)308-2942